Ancestry app keeps asking to sign in

Ancestry app keeps asking to sign in: safe, step-by-step troubleshooting for Ancestry account, Ancestry app and related account access.

How to troubleshoot

Follow these checks in order. Menu names may vary between devices and app versions.

1. Install or update the Ancestry app from the official Apple App Store or Google Play Store.
2. Confirm the phone has a working internet connection and that the app has current device permissions.
3. Use the same email address as your existing Ancestry account; creating a second account can make records appear missing.
4. Close and reopen the app; if sign-in is still stuck, restart the device and check for app updates.
5. If the problem occurs on both the app and the website, use Ancestry’s official account recovery flow.

Check where the problem occurs

Try a second supported browser or device. If sign-in succeeds there, the original browser or app may have outdated cookies, software or saved credentials. If it fails everywhere, focus on account recovery rather than repeatedly retrying.

Keep your account safe

Only enter your Ancestry account password and verification codes in Ancestry’s official sign-in flow. An independent guide or callback service does not need these credentials.

Related login guides

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